Customer Service Frequently Asked Questions
Last Update: 11/16/22
We have compiled this FAQ to help you with all aspects of purchasing from Yoga Technology. If you can't find your answer, then please contact our friendly support department. Based on customer feedback, we will augment this FAQ as necessary.
Contacting Customer Service:
You can reach our customer service by email, telephone, fax or regular mail. Our office is located in Pennsylvania, Eastern Time Zone, and normally manned between the hours of 9am and 6pm, Monday through Friday, and at some other times outside of these hours. Voicemail is available 24/7.
email address: firstname.lastname@example.org
Telephone: (Toll Free - US & Canada) - 866 964 2832 (866 YOGATEC)
If calling from elsewhere, please dial (+1) 570 988 4680
Fax: (+1) 570 988 4640
Regular Mail: Yoga Technology LLC, Box 443, Sunbury, PA 17801, United States
We guarantee all items sold. We do not want you to have anything from Yoga Technology that is not completely satisfactory. If you have any cause for dissatisfaction over any product you have bought from us, first email us within 14 days of receipt, and then return it to us in the same condition in which it was received, and we will replace it or refund your money, whichever you prefer.
Please note that returns will be inspected prior to issuing any credit. Items showing signs of use will be subject to a restocking fee. We reserve the right to refuse refund when it is apparent the item has been abused. Replacement products are not themselves replaceable, unless they turn out to be defective in some way. Refunds for returned items do not normally include return shipping costs, unless the item was supplied incorrectly by us or was defective when originally shipped.
Our site has been designed to simplify your shopping experience. Our page menu system contains all the links you will need to find anything on our site. On the product pages themselves it is simply a matter of clicking on a product to view its details and then add it to your cart or shopping list.
Older browsers may not work with modern SSL encryption technology. Users of such browsers will not be able to purchase via credit card from our online store.
Our site has been designed to make navigation easy for even the first-time visitor. The links are self-explanatory, and there is also a site map or index page so you can clearly see where everything is. You will find a link to our home page from every other page on the site.
Click on the shopping cart icon at any time to return to your cart. Carts do not expire. If you leave your cart and come back several days later, it will still be there. We also have a wish list, which you can use to store products for future purchase. To make the most of these features we strongly recommend that you sign up for an account - a simple process which can be completed in less than a minute. You will see links for this at the top of every page.
Yes. To ensure the security of your online transactions at our site we employ the latest SSL™ technology which supports industry standard 2048-bit SSL encryption.
For your enhanced security no credit card transactions are handled on our site. Instead the window where your card details are entered is actually located on our processor's site. We do not have access to any of your card details, either during or after processing.
Shopping online at reputable stores should be a risk-free experience. Far more credit cards are compromised at gas stations and restaurants and even ATM machines which have been tampered with. You can relax and enjoy your shopping experience with Yoga Technology.
Yes. You can call our office (see footnotes) to place an order, mail us a copy of your requirements along with your credit card details, or choose to pay via Paypal.
Our site's ordering system is designed to protect the security of all your personal information. Since ordinary email is not secure in the same way, we strongly advise you against sending personal details including credit card numbers via email.
No, but we strongly recommend that you enter an exception for www.yogatech.com. We use a cookie to identify returning visitors, but we store nothing in the cookie except an ID number which means nothing to anyone else, and which can not be used by a third party to access any of your information. Returning visitors with accounts still have to log-in before accessing any personal details.
Any information that we obtain regarding your movements within our site is statistically aggregated, and does not relate directly to you or your identity.
Just like a real life shopping cart at the supermarket, the online shopping cart is where you place all the items you'd like to buy. Click the "Add to Cart" button for any item you'd like to order to place it in your cart. When you have finished ordering, then click the "View/Checkout" button. You will be able to adjust your cart contents before completing the Checkout procedure.
Many items have free shipping available. Also, we ship world-wide using a variety of services, and have a system of zonal charging. We are unable to calculate your shipping charges until we know your shipping address. All such charges are itemized on our checkout page, and before you are asked to make any payment.
You certainly can. With our new shopping system our cart will store your items indefinitely. Just return to www.yogatech.com at any time when you are ready to complete your shopping.
We're sorry but orders cannot be changed once they have been submitted. We process orders very quickly, and once an order begins the fulfillment process we're unable to modify it. If you need to buy any additional items, then please submit a further order.
We'll send you an order confirmation to the email address you supply as soon as your payment is received. Please try to insure you give us your correct address. Bounced email confirmations may necessitate additional security checks, and can lead to shipping delays. If you don't see your order confirmation within a few minutes of paying for your purchases, then check your junk mail filters (especially applies to Hotmail customers).
The shipping confirmation email will contain information about the individual items in your order. You may want to warn the gift recipient not to open email from Yoga Technology. We don't want to spoil the surprise.
We currently accept the following credit cards: Visa, American Express, MasterCard, Discover, and also PayPal.
You can pay by credit card Online, by phone or by mail. We also accept: Certified Check and Money Order. Wire Transfers only by prior arrangement. You may use a personal check, but the check must clear before shipment. (7 days for US-based banks, longer for others).
Your card is charged immediately upon receipt of your order.
This is a common misapprehension. If your payment is declined for any reason such as incorrect address, then your card company will reduce your available credit by an amount equal to the order value. Multiple declines will result in multiple reductions. This is one of their security measures to deal with stolen cards and insures that any such card will max out very quickly, reducing its potential for fraudulent use. Normally you will regain your full credit allowance after a period varying from several days to 2 weeks. If you have any questions about this practice then please contact your bank or card company directly.
All declines come directly from your card company. They can happen when your card is over its credit limit, but also if it is new and yet to be activated, or if your card company have flagged your card because they have spotted unusual buying patterns. Often a telephone call to them can quickly solve the problem.
Rather than going through the entire online ordering process again, simply contact sales with your name and email address. We can reactivate and process the transaction on your behalf.
Currently, all non-urgent US Retail Orders ship free via USPS Media Mail - other services are charged at normal rates.
The vast majority of our items are available ex-stock, and are normally shipped via USPS within 2 working days of receipt. Shipping costs, if any, are advised to you by our shopping cart system before you confirm your payment. If there is any significant delay in order shipment, you will be advised by email.
We normally ship USPS, but some of the larger orders, especially those for overseas customers, may ship via UPS or FedEx at our discretion. If you are placing a larger order ($100 or up) and have a mailbox address, please also supply your street address.
All Customers will have a tracking number emailed by our shipping department to the address they have provided. We also upload tracking to your user account later that same day.
For overseas customers, some usps.com tracking numbers only confirm shipment as far as the export terminal. In such cases you may be able to track further progress of your shipment on your national post office website, once it has been handed over after clearing customs.
Yes, you can ship to as many addresses as you like, but you will have to submit a separate order for each one. Currently we are unable to accept single orders with multiple shipping addresses.
This is possible, but only if we receive your notification prior to the order being processed. We pack orders very soon after reception, and once an order has been shipped there is no mechanism for diverting it to an alternative address.
Normally no. Making minor adjustments to previously accepted credit card transactions can incur us with significant additional costs and charges. Please insure you make the correct choice while ordering. We have included full descriptions of all available methods and their expected delivery times on our Shipping Options page.
Some of our shipping on retail orders is free. Shipping charges, when levied, depend on the destination and the weight of your order. Because we ship world-wide, to 6 different charge zones, it is impossible to give a simple answer to this question. Shipping charges are calculated automatically from the information input to our shopping cart system, and are displayed in the order summary at Checkout. We run our shipping department on a non-profit basis - only charging enough overall to cover the costs of packing materials and time in addition to direct shipping costs.
This largely depends on your choice of shipping service. Free US shipping can take up to 14 days to the lower 48, and longer to other locations. Priority Mail to most US destinations takes from 2-3 days. International Mail can take from 2-3 days up to 14 days or more, depending on choice of service and destination. You must also bear in mind that orders may be in our system for up to 2 working days prior to dispatch.
Transit times may also increase at busy periods, such as the run up to Christmas.
All orders are automatically charged as received. We normally have a very high level of product availability, and items are seldom out of stock for more than a few days. If we do have a problem you will be contacted with the option of waiting, taking a replacement item or accepting a refund.
Please send all returns to:
Yoga Technology LLC, PO Box 443, Sunbury, PA 17801-0443, United States
First of all, please email us advance notification of your return - to email@example.com. We must receive this email within 14 days of your receipt of the items. Then, enclose the original packing slip, and write a note telling us how you want to handle the return. Would you like us to exchange the item, or credit the card originally charged.
- Let us know why you are returning the item (for example: not playing correctly, wrong item, damaged in transit, etc.).
- Unless we receive alternative instructions, we will send any replacement item to your original shipping address.
- Ship your return to us (see above for address)
- Some returns may be subject to a restocking fee.
For DVD issues please, if possible, try playing on a different machine to establish if the problem is with the item or down to player incompatibility.
Please contact us if you have questions or need assistance with an item you have received. If you need to return something, please refer to the instructions above.
We're sorry, but we are unable to process exchanges online. Please contact us for instructions.
Exchanges should take a similar transit time to our other deliveries. See above.
Yes you can do that, but we'll need your card details so that we can charge it for the new item. Once we receive your return, we'll issue a refund. Please contact us to arrange this, preferably by telephone, as email is not a secure medium for sending credit card information.
Yes, we'll accept your return without the original receipt. For all items, we encourage you to include the receipt if at all possible, in order to help us process your return more quickly.
If you do return an item without the original receipt, please help by giving us your approximate date of purchase, and details of any changes to your contact information.