Yoga Technology - Web Center for Kundalini Yoga
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Customer Service Frequently Asked Questions

Last Update: 03/02/22

We have compiled this FAQ to help you with all aspects of purchasing from Yoga Technology. If you can't find your answer, then please contact our friendly support department. Based on customer feedback, we will augment this FAQ as necessary.

Contacting Customer Service:

You can reach our customer service by email, telephone, fax or regular mail. Our office is located in Pennsylvania, Eastern Time Zone, and normally manned between the hours of 9am and 6pm, Monday through Friday, and at some other times outside of these hours. Voicemail is available 24/7.

email address: websales@yogatech.com

Telephone: (Toll Free - US & Canada) - 866 964 2832 (866 YOGATEC)
If calling from elsewhere, please dial (+1) 570 988 4680

Fax: (+1) 570 988 4640

Regular Mail: Yoga Technology LLC, Box 443, Sunbury, PA 17801, United States

Guarantee
Do you offer any kind of guarantee?
Site Navigation
How do I find stuff on your site?
Does your site work with all Internet browsers?
What advice can you give to first-time visitors?
Security and Privacy
Is online ordering really secure?
I accept what you say about security, but I am still uneasy about using my credit card online. Do I have any alternatives?
Can I place an order by email?
Do you share my email or other personal details with third parties?
General Ordering & Shopping Cart
To order, does my browser need to be set to accept cookies?
What is a Shopping Cart?
Why can't I see any shipping charges listed in my cart?
Can I start my order and leave it in the shopping cart to return later?
Can I make changes to my order after it has been submitted?
What sort of order confirmation will I get?
I am sending a gift to someone who shares my email account. Will email confirmations contain information about specific items in the order?
Payment for Orders
What methods of payment do you accept?
Do you charge sales tax?
When will my credit card be charged?
I appear to have been charged more than once for my order. Why is this?
My order has been declined. What does this mean?
Shipping Information
Do you offer free shipping?
When will my order be shipped?
Which carriers to you use?
Do you supply tracking information?
Can I ship to more than one address?
Can I change a shipping address once I've placed an order?
Can I change my choice of shipping method?
How much do you charge for shipping?
When will my order be delivered?
Back Orders
When is my credit card charged for non-stock items?
Returns
Where should I ship my return?
What information should I include with my return?
What should I do if I have a problem with an order I've received?
Exchanges
Can I make an exchange online?
How long will it take for me to receive my exchange?
Rather than await for my item to arrive back at your warehouse, can I order a replacement immediately?
I mislaid my original receipt. Can I still return items to you?
Guarantee
Do you offer any kind of guarantee?

We guarantee all items sold. We do not want you to have anything from Yoga Technology that is not completely satisfactory. If you have any cause for dissatisfaction over any product you have bought from us, first email us within 14 days of receipt, and then return it to us in the same condition in which you received it, and we will replace it or refund your money, whichever you prefer.

Please note that returns will be inspected prior to issuing any credit. Items showing signs of use will be subject to a restocking fee. We reserve the right to refuse refund when it is apparent the item has been abused. Replacement products are not themselves replaceable, unless they turn out to be defective in some way. Refunds for returned items do not normally include return shipping costs, unless the item was supplied incorrectly by us or is defective.

Site Navigation
How do I find stuff on your site?

Our site has been designed to simplify your shopping experience. Our page menu system contains all the links you will need to find anything on our site. On the product pages themselves it is simply a matter of clicking on a product to view its details and then add it to your cart or wish list.

Does your site work with all Internet browsers?

All current versions of popular browsers on computers, pads and smartphones should provide good page rendering. In all cases, please insure that your browser has support for JavaScript turned on. If you do not know how to do this, and have problems viewing some of our pages, you should ask your supplier or a knowledgeable friend.

Older browsers may not work with modern SSL encryption technology. Users of such browsers will not be able to purchase via credit card from our online store.

What advice can you give to first-time visitors?

Our site has been designed to make navigation easy for even the first-time visitor. The links are self-explanatory, and there is also a site map or index page so you can clearly see where everything is. You will find a link to our home page from every other page on the site.

Click on the shopping cart icon at any time to return to your cart. Carts do not expire. If you leave your cart and come back several days later, it will still be there. We also have a wish list, which you can use to store products for future purchase. To make the most of these features we strongly recommend that you sign up for an account - a simple process which can be completed in less than a minute. You will see links for this at the top of every page.

Security and Privacy
Is online ordering really secure?

Yes. To ensure the security of your online transactions at our site we employ the latest SSLâ„¢ technology which supports industry standard 2048-bit SSL encryption.

For your enhanced security no credit card transactions are handled on our site. Instead the window where your card details are entered is actually located on our processor's site. We do not have access to any of your card details.

Shopping online at reputable stores should be a risk-free experience. Far more credit cards are compromised at gas stations and restaurants and even ATM machines which have been tampered with. You can relax and enjoy your shopping experience with Yoga Technology.

I accept what you say about security, but I am still uneasy about using my credit card online. Do I have any alternatives?

Yes. You can call our office (see footnotes) to place an order, mail us a copy of your requirements along with your credit card details, or choose to pay via Paypal.

Can I place an order by email?

Our site's ordering system is designed to protect the security of all your personal information. Since ordinary email is not secure in the same way, we strongly advise you against sending personal details including credit card numbers via email.

Do you share my email or other personal details with third parties?

Your email, name, postal address and any other personal details we may collect are only used by Yoga Technology. See our Privacy Policy for more details.

General Ordering & Shopping Cart
To order, does my browser need to be set to accept cookies?

No, but we strongly recommend that you enter an exception for www.yogatech.com. We use a cookie to identify returning visitors, but we store nothing in the cookie except an ID number which means nothing to anyone else, and which can not be used by a third party to access any of your information. Returning visitors with accounts still have to log-in before accessing any personal details.

Any information that we obtain regarding your movements within our site is statistically aggregated, and does not relate directly to you or your identity.

What is a Shopping Cart?

Just like a real life shopping cart at the supermarket, the online shopping cart is where you place all the items you'd like to buy. Click the "Add to Cart" button for any item you'd like to order to place it in your cart. When you have finished ordering, then click the "View/Checkout" button. You will be able to adjust your cart contents before completing the Checkout procedure.

Why can't I see any shipping charges listed in my cart?

Many items have free shipping available. Also, we ship world-wide using a variety of services, and have a system of zonal charging. We are unable to calculate your shipping charges until we know your shipping address. All such charges are itemized on our checkout page, and before you are asked to make any payment.

Can I start my order and leave it in the shopping cart to return later?

You certainly can. With our new shopping system our cart will store your items indefinitely. Just return to www.yogatech.com at any time when you are ready to complete your shopping.

Can I make changes to my order after it has been submitted?

We're sorry but orders cannot be changed once they have been submitted. We process orders very quickly, and once an order begins the fulfillment process we're unable to modify it. If you need to buy any additional items, then please submit a further order.

What sort of order confirmation will I get?

We'll send you an order confirmation to the email address you supply as soon as your payment is received. Please try to insure you give us your correct address. Bounced email confirmations may necessitate additional security checks, and can lead to shipping delays. If you don't see your order confirmation within a few minutes of paying for your purchases, then check your junk mail filters (especially applies to Hotmail customers).

I am sending a gift to someone who shares my email account. Will email confirmations contain information about specific items in the order?

The shipping confirmation email will contain information about the individual items in your order. You may want to warn the gift recipient not to open email from Yoga Technology. We don't want to spoil the surprise.

Payment for Orders
What methods of payment do you accept?

We currently accept the following credit cards: Visa, American Express, MasterCard, Discover, and also PayPal.

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You can pay by credit card Online, by phone or by mail. We also accept: Certified Check and Money Order. Wire Transfers only by prior arrangement. You may use a personal check, but the check must clear before shipment. (7 days for US-based banks, longer for others).

Do you charge sales tax?
Currently sales tax is only charged to customers located in Pennsylvania.
When will my credit card be charged?

Your card is charged immediately upon receipt of your order.

I appear to have been charged more than once for my order. Why is this?

This is a common misapprehension. If your payment is declined for any reason such as incorrect address, then your card company will reduce your available credit by an amount equal to the order value. Multiple declines will result in multiple reductions. This is one of their security measures to deal with stolen cards and insures that any such card will max out very quickly, reducing its potential for fraudulent use. Normally you will regain your full credit allowance after a period varying from several days to 2 weeks. If you have any questions about this practice then please contact your bank or card company directly.

My order has been declined. What does this mean?

All declines come directly from your card company. They can happen when your card is over its credit limit, but also if it is new and yet to be activated, or if your card company have flagged your card because they have spotted unusual buying patterns. Often a telephone call to them can quickly solve the problem.

Rather than going through the entire online ordering process again, simply contact sales with your name and email address. We can reactivate and process the transaction on your behalf.

Shipping Information
Do you offer free shipping?

Currently, all non-urgent US Retail Orders ship free via USPS Media Mail - other services are charged at normal rates.

When will my order be shipped?

The vast majority of our items are available ex-stock, and are normally shipped via USPS within 2 working days of receipt. Shipping costs, if any, are advised to you by our shopping cart system before you confirm your payment. If there is any significant delay in order shipment, you will be advised by email.

Which carriers to you use?

We normally ship USPS, but some of the larger orders, especially those for overseas customers, may ship via UPS or FedEx at our discretion. If you are placing a larger order ($100 or up) and have a mailbox address, please also supply your street address.

Do you supply tracking information?

All Customers will have a tracking number emailed by our shipping department to the address they have provided. We also upload tracking to your user account later that same day.

For overseas customers, some usps.com tracking numbers only confirm shipment as far as the export terminal. In such cases you may be able to track further progress of your shipment on your national post office website, once it has been handed over after clearing customs.

Can I ship to more than one address?

Yes, you can ship to as many addresses as you like, but you will have to submit a separate order for each one. Currently we are unable to accept single orders with multiple shipping addresses.

Can I change a shipping address once I've placed an order?

This is possible, but only if we receive your notification prior to the order being processed. We pack orders very soon after reception, and once an order has been shipped there is no mechanism for diverting it to an alternative address.

Can I change my choice of shipping method?

Normally no. Making minor adjustments to previously accepted credit card transactions can incur us with significant additional costs and charges. Please insure you make the correct choice while ordering. We have included full descriptions of all available methods and their expected delivery times on our Shipping Options page.

How much do you charge for shipping?

Some of our shipping on retail orders is free. Shipping charges, when levied, depend on the destination and the weight of your order. Because we ship world-wide, to 6 different charge zones, it is impossible to give a simple answer to this question. Shipping charges are calculated automatically from the information input to our shopping cart system, and are displayed in the order summary at Checkout. We run our shipping department on a non-profit basis - only charging enough overall to cover the costs of packing materials and time in addition to direct shipping costs.

When will my order be delivered?

This largely depends on your choice of shipping service. Free US shipping can take up to 14 days to the lower 48, and longer to other locations. Priority Mail to most US destinations takes from 2-3 days. International Mail can take from 2-3 days up to 14 days or more, depending on choice of service and destination. You must also bear in mind that orders may be in our system for up to 2 working days prior to dispatch.

Transit times may also increase at busy periods, such as the run up to Christmas.

Back Orders
When is my credit card charged for non-stock items?

All orders are automatically charged as received. We normally have a very high level of product availability, and items are seldom out of stock for more than a few days. If we do have a problem you will be contacted with the option of waiting, taking a replacement item or accepting a refund.

Returns
Where should I ship my return?

Please send all returns to:
Yoga Technology LLC, PO Box 443, Sunbury, PA 17801-0443, United States

What information should I include with my return?

First of all, please email us advance notification of your return - to sales@yogatech.com. We must receive this email within 14 days of your receipt of the items. Then, enclose the original packing slip, and write a note telling us how you want to handle the return. Would you like us to exchange the item, or credit the card originally charged.

  1. Let us know why you are returning the item (for example: not playing correctly, wrong item, damaged in transit, etc.).
  2. Unless we receive alternative instructions, we will send any replacement item to your original shipping address.
  3. Ship your return to us (see above for address)
  4. Some returns may be subject to a restocking fee.

For DVD issues please, if possible, try playing on a different machine to establish if the problem is with the item or down to player incompatibility.

What should I do if I have a problem with an order I've received?

Please contact us if you have questions or need assistance with an item you have received. If you need to return something, please refer to the instructions above.

Exchanges
Can I make an exchange online?

We're sorry, but we are unable to process exchanges online. Please contact us for instructions.

How long will it take for me to receive my exchange?

Exchanges should take a similar transit time to our other deliveries. See above.

Rather than await for my item to arrive back at your warehouse, can I order a replacement immediately?

Yes you can do that, but we'll need your card details so that we can charge it for the new item. Once we receive your return, we'll issue a refund. Please contact us to arrange this, preferably by telephone, as email is not a secure medium for sending credit card information.

I mislaid my original receipt. Can I still return items to you?

Yes, we'll accept your return without the original receipt. For all items, we encourage you to include the receipt if at all possible, in order to help us process your return more quickly.

If you do return an item without the original receipt, please help by giving us your approximate date of purchase, and details of any changes to your contact information.